Independent family owned funeral directors

FUNERAL DIRECTORS

Rainham Office01634 373111

GENERAL HELP

Privacy Policy

John Weir Funeral Directors Ltd is committed to taking all necessary steps and precautions to protect your private information when transmitted through our website. The website is secured with an SSL Certificate of protection. All data is encrypted when sent through the website so your information remains safe from hackers and those who attempt to exploit personal and private information online.

1. Scope

2. Responsibilities

3. Privacy notice

John Weir Funeral Directors Ltd is a well-established, family owned and run funeral directors, with offices located in Rainham, Gillingham, Chatham and Parkwood in the Medway Towns, Kent. Registered in England and Wales no 8906218; registered office: 130-132 High Street, Rainham, Gillingham, Kent ME8 8AR.

We are registered as a data controller with the information commissioner with registration number ZA314867.

The personal data we would like to record and process on you is:

Personal data type:Funeral Arrangements
NameFuneral Arrangements
AddressFuneral Arrangements
PhoneFuneral Arrangements
Email(s)Funeral Arrangements
Relationsp to deceasedFuneral Arrangements
Date of BirthFuneral Arrangements
Video footage of visitors to our officesCCTV cameras

The personal data we collect will be used for the following purposes:

Our legal basis for processing for the personal data:

Any legitimate interests pursued by us, or third parties we use, are as follows:

By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified.

Consent is required for John Weir Funeral Directors Ltd to process both types of personal data, but it must be explicitly given. Where we are asking you for sensitive personal data we will always tell you why and how the information will be used.

You may withdraw consent at any time by contacting us to update your preferences.

John Weir Funeral Directors will not pass on your personal data to third parties without first obtaining your consent. The following third parties may receive your personal data for the following purpose(s):

John Weir Funeral Director Ltd will process personal for as long as is necessary to allow us to fulfil your funeral services from here all documents will be retained for 1 year with the necessary personal data for all relevant paper documents retained will be kept under lock and key and an electronic copy in our Osiris system on our secure server. CCTV images are retained for 2 weeks prior to recording.

John Weir Funeral Directors Ltd may record telephones calls for legitimate business interest. Upon calling one of our branches callers are greeted with a recorded message explaining that calls are recorded of quality assurance purposes, therefore making the client aware and from here the client if happy with the knowledge that they are being recorded can continue with the call therefore giving consent.

During telephone calls John Weir Funeral Directors Ltd obtain the necessary details to fulfil the clients wishes which are then recorded in paper form or on our Osiris client record system which is digital (further details of this are within this privacy policy). When a clients banking details are submitting over the telephone for payment the call recording is paused and no data is kept. All other calls are kept for a retention period of 12 months and are then deleted from the computer storage system.

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

All of the above requests will be forwarded on should there be a third party involved (as stated in 3.3 above) in the processing of your personal data.

In the event that you wish to make a complaint about how your personal data is being processed by John Weir Funeral Directors Ltd (or third parties as described in 3.3 above), or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and John Weir Funeral Directors Ltd.

The details for each of these contacts are:

Supervisory authority contact details:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Email: https://ico.org.uk/global/contact-us/email/
Telephone: 0303 123 1113

John Weir Funeral Directors contact details:

Mr John Weir
130-132 High Street
Rainham
Gillingham
Kent ME8 8AR
Email: john@johnweir.co.uk
Telephone: 01634 373111

Online privacy statement

Personal data

Under the EU's General Data Protection Regulation (GDPR) personal data is defined as: 'any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person'.

How we use your information

This privacy notice tells you how we, John Weir Funeral Directors Ltd will collect and use your personal data for provision of services, cookies, complaints etc.

Why does John Weir Funeral Directors Ltd need to collect and store personal data?

In order for us to provide you with a complete funeral service we need to collect personal data for fulfilment of the contract and any related correspondence. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose and does not constitute an invasion of your privacy.

In terms of being contacted for marketing purposes John Weir Funeral Directors Ltd would contact you for separate consent.

Will Organisation Name share my personal data with anyone else?

We may pass your personal data on to third-party service providers contracted John Weir Funeral Directors Ltd in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide on behalf of John Weir Funeral Directors Ltd When they no longer need your data to fulfil this service, they will dispose of the details in line with John Weir Funeral Directors Ltd’s procedures. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.

How will John Weir Funeral Directors Ltd use the personal data it collects about me?

John Weir Funeral Directors Ltd will process (collect, store and use) the information you provide in a manner compatible with the EU's General Data Protection Regulation (GDPR). We will endeavor to keep your information accurate and up to date, and not keep it for longer than is necessary. John Weir Funeral Directors Ltd is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

Under what circumstances will John Weir Funeral Directors Ltd contact me?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

Can I find out the personal data that the organisation holds about me?

John Weir Funeral Directors Ltd at your request, can confirm what information we hold about you and how it is processed. If John Weir Funeral Directors Ltd does hold personal data about you, you can request the following information:

OFFICES

Rainham

130-132 High Street,
Rainham,
Kent ME8 8AR.


01634 373111

Gillingham

127 Watling Street,
Gillingham,
Kent ME7 2YY.


01634 855558

Chatham

25 New Road,
Chatham,
Kent ME4 4QJ.


01634 408777

Parkwood

31 Parkwood Green,
Rainham,
Kent ME8 9PW.


01634 386999


Should you wish to speak with a representative directly please call one of our offices to discuss your query.

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Enquire Now

Please contact us on 01634 373111 or complete the enquiry form below and we will get back to you.

We will treat your personal information with care and confidentiality in line with the General Data Protection Regulations (GDPR) or any other legislation enforced. We shall not share your information with 3rd party organisations without your permission or without legitimate business interest.

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©John Weir Funeral Directors Ltd 2018

Registered in England and Wales no 8906218; registered office: 130-132 High Street, Rainham, Gillingham, Kent ME8 8AR.