Code of Practice
8. To provide all clients with an itemised account in a form readily comparable with the estimate.
9. To refrain from soliciting funeral orders, or offering, or giving any reward for recommendation to persons or organisations such as Health Service establishments, Nursing Homes or Coroners' Offices, etc.
10. To display to the general public the logos of the National Association of Funeral Directors and the Funeral Arbitration Scheme, and to have copies of the Code of Practice and Funeral Arbitration Scheme leaflets on display and available to take away.
11. To co-operate at all times with Trading Standards Officers, Citizens Advice Bureaux, Consumer support groups, and any other organisation representing clients in the resolution of complaints or disputes.
12. To partake in, and abide by, the decision of the conciliation, independent arbitration and Disciplinary Committee procedures of the Association in the resolution of any complaints or disputes between client and Funeral Director(s).
